Returns and Exchanges
We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within fourteen days of delivery. This applies to all our products purchased online. You can bring back or post your jewellery piece to us within fourteen days of receipt unless otherwise stated by us, this does not affect your statutory rights. Please note that you will be responsible for the costs of returning the goods to us. Any items being returned for a refund which have been purchased from RichDiamonds will not be covered or insured. It is the responsibility of the buyer to insure the parcel, and the safe return of the goods within fourteen days of purchase. RichDiamonds will not be liable for any damage or losses incurred in transit.
At RichDiamonds, you have our money-back guarantee on every one of our jewellery or watch pieces. If you are not satisfied with your purchase, you can bring back your item within fourteen days unless otherwise stated by us. Each piece must be returned in the exact same condition in which it was sold. For jewellery or watches, the items cannot have been worn and must have all the box, papers, stickers, seals and protective covers with which it was sold in order for us to accept the return.
We have a return policy on all our items. These will be taken back within fourteen days only if they have remained un-worn and in the exact same condition as when it was sold. Please note that items showing signs of wear, has been altered, or resized, or damaged in any way cannot be accepted for return. Evaluation of the condition will be at the discretion of our highly trained staff. We reserve the right to charge restocking fees if any of these conditions are not met. This will be within reason, but will be determined by us by the extent to which these conditions were broken or any damage that has been caused to the returned item.
Please note that the purchaser is liable for all delivery/shipping/insurance costs incurred. Delivery is non-refundable. We do not cover accidental damage or loss. Warranties issued are not transferable under any circumstances.
We look forward to doing business with you.