Thank you to Amanda and the team at Rich Diamonds for providing me with a confident “remote shopping” experience during this coronavirus pandemic. I received my beautiful Tiffany & Co. jewellery in less than 5 days; considering I had no knowledge of Rich Diamonds prior to this. I did some research and found the company has a trustworthy history as well as a huge selection of pre-owned pieces online. I emailed my queries to Amanda, she was professional and courteous throughout the process.
I will not hesitate to recommend Rich Diamonds and am looking forward to visiting their gallery in Bond Street when we are back to normality. Mrs Siti H.
I received my pendant this morning and am so happy with it.
This was a ‘Cheer myself up during lockdown’ gift to myself and your whole team made it such an easy experience despite the restrictions lockdown is imposing on us all.
I would happily leave a review on your website, but Google won’t let me!!
For the record i give the whole experience and the item a 5 star review.
Many thanks for all your efforts
Parcel has arrived and it is superb. Thank you so much Richdiamonds for the excellent service provided and a big thank you to you Amanda for your brilliant customer service from beginning to end, you are truly an asset to the company.
Just to confirm the safe receipt of the bag - I’m thrilled with it!
Thank you for your excellent customer service & I look forward to doing business again with you in the future.
I would like to say what a pleasure it has been to purchase my first item from you. Everyone has not only been very helpful and friendly, but patient as well. Nothing is too much trouble. The responsiveness of emails and friendly approach in the shop makes one just want to visit more. Very much looking forward to my next acquisition from you.16/01/2019
The earrings have arrived and they are beautiful!!
Thank you so much for your help!
Dear Amanda and Rebecca,
Just to let you know my diamond bracelet has arrived safely, I am delighted with it, what a beautiful piece of jewellery. I will enjoy wearing it on many occasions to come. Thank you both for a brilliant service and prompt delivery and you never know, I may get tempted in the future as I am a magpie at heart and love a shiny object. Happy New Year to you both,
All received ok thank you. The necklace is beautiful. Your assistance was fantastic.
I bought a Cartier Panthere Bracelet at Rich Diamonds, which I could not find anywhere else world wide. The bracelet is in an absolute excellent condition and Rich Diamonds's customer support is outstanding.
The parcel was safely delivered yesterday. Many thanks for your excellent service.
I have received the bracelet it is lovely. Your service is excellent I will recommend your jewellers to all my friends. Thank you.
I have just received my Tiffany & Co. ring and paper work.
My ring is absolutely BEAUTIFUL. I love it!
The re-sizing is a perfect fit. Your jeweller has done a wonderful job, the ring has been polished and presented like brand new. No-one would ever guess that it was pre-owned. Please pass my thanks on to your very skilled jeweller.
Thank you so much for your excellent and attentive customer service, prompt re-sizing and delivery. I would definitely recommend Rich Diamonds to my friends and family.
It has been a pleasure doing business with you Shamsed.
I wish you all the best,
Good evening Nino,
The cross arrived today! It’s lovely!
I look forward to purchasing from you again soon.
Thank you very much for the lovely service you gave to me in purchasing this bracelet for my wife's birthday .
Once again thank you very much for all of your help .
Yes parcel received – thank you for your excellent service.
Good morning Maria,
I have received the Cartier ring safely yesterday. Thank you for all your help.
Just to confirm that the item arrived safely and my wife loves it.
Thanks for your fantastic service as usual.
The parcels have arrived and are perfect.
Thank so much.
Just to let you know I have received the ring, it's lovely!
Quick note to confirm that the cross has arrived. It’s absolutely perfect.
Thank-you so much for all your assistance.
I just received the parcel safely. The earrings are beautiful, I like them very much.
Thank you for the very quick shipping and the professional communication.
My parcel arrived safely and I am thrilled with my ring. Perfect fit.
Just to let you know that the cheque arrived safely yesterday.
Thanks so much for all of your help and I will be in touch again if I decide to part with any other pieces from my jewellery collection.
Wishing you a wonderful Christmas and A Happy New Year.
Good Afternoon Kanisha
We picked up the bracelet yesterday thank you and my partner who’s birthday present it was is absolutely delighted!
We asked about a Cartier Love ring when we were in but everything you had was too large.
We went over to Cartier and he tried some on so we now have his size, he needs a ‘55’. He would like a half diamond.
There is absolutely no hurry but should you get one in the future if you could let me know I’d be most grateful.
Thank you very much Kanisha
I would like to let you know that we received the ring today and size is perfect.
Thank you again for everything.
Hi Amanda…the cross arrived in perfect shape.
Thank you so much!
I have received the item. It is gorgeous.
I’m very pleased to tell you that the very pretty earrings arrived at about 8.30 this morning and I’m wearing them as I type to you.
Very many thanks to Maria, Raj, Kanisha and yourself for sorting everything out for us and I hope it won’t be too long before I can buy something else from you.
Loving my ring, the size is perfect.
Huge thank from my heart to yours for all your support.
Thanks for sorting everything out.
The earrings have arrived. I am very happy with them.
Thanks so much Amanda, it arrived safely yesterday and I love it!
Thank you I have received the parcel and I am very happy with the ring.
I will complete the feedback form but would also just like to let you know I am very pleased with your care and attention to detail.
The earrings have arrived safely and I am thrilled. This is the fourth item I have purchased from yourselves and I cannot recommend you enough. I have told my family and friends of your service too.
The ring arrived quite early on Friday, which was really fantastic. I was thrilled with it, it is quite beautiful and looks brand new. The Cartier box and the certificate in its own little wallet was the icing on the cake! It was a present for my daughter's birthday on Saturday and she couldn't believe I had managed to get her the ring she wanted so badly in time for her birthday because she only gave me her correct ring size on Thursday morning.
I can't thank you enough for pulling out all the stops to get the ring to me on time. It was such a busy day on Friday (and Saturday morning) organizing her party that I don't know where I would have found the time to come to your shop and pick the ring up. Your service was amazing and the whole family are very impressed (and very satisfied)!
Thank you again,
I received my bracelet Saturday morning & am so happy with it, excellent condition & fits perfectly thank you.
I found your shop online whilst searching for Cartier love bracelets on Google, very easy to find & hope to shop with you in future
The parcel arrived today. Thank you.
I was very satisfied with the service you offered.
Best regards from Germany.
Item received with thanks, beautifully packaged and discreet and absolutely outstanding.
Thank you – and I will keep looking at your website.
Thank you for your first class customer service, I am very pleased with the purchase of my Bvlgari Catene necklace, excellent quality, I am using it in conjunction with a Theo Fennell pendent, perfect match. I must confess I did know what I was purchasing, and was not disappointed. I did find your shop on the web, searching for designer belcher chains, and RichDiamonds showed up in the search. An excellent way to purchase pre-owned jewellery, at a much more realistic price. I would not hesitate to purchase form you again in the future.
With Very Best Regards B.Bywater05/05/2017
Just to let you know that Nick has just text me to say that the ring has arrived safely. Thank you for such a speedy delivery and answering my emails so promptly. I look forward to trying it on when I get home from work.
I found your company when I was looking for a wedding ring. I have always liked the idea of a Tiffany ring but was not sure if I would be able to afford to buy one new so I put Tiffany ring sale in the google search and your company was the first to come up. I had not thought of buying a pre-owned ring, but I looked on your website page and saw the ring that I was looking for and it was a reasonable price.
As far as the experience with you is concerned I have to say that I am very pleased with your service and friendly communication. Everything was simply perfect. Especially I appreciated your quick replies to all of my questions.
My wife has found you on the internet by inserting the words ‚preowned‚ ‘Cartier‘ in google.
All in all we were very content and thank you very much for this great service.
Dr. A. Hensel21/04/2017
The earrings have just arrived safely. I cannot thank you enough, they are so pretty, everything I hoped for and more. I am sure our daughter will love them.
I first came across Rich Diamonds, when thinking of selling some of my Mother-in-Laws old jewellery. They were unable to help me at that time but were helpful in their advice. Having looked at their website, I used them to buy a Tiffany bangle on 2 separate occasions and now to buy the earrings. It can be very scary, dealing with jewellery on the internet and large sums of money but I have been so happy with everything I’ve bought and the staff are always willing to help. I would recommend them to anyone looking for first class jewellery and I will definitely use them again.
I was very impressed with the service I received at Rich Diamonds. My business was conducted by email and my contact remained the same throughout my transaction. Amanda was efficient and thorough making sure that I received my item and was satisfied with the product. The company I hope to do business with again and will endeavour to work with the same member of staff.
Hi Nino and Gareth,
Just to say thank you to both of you for such a lovely shopping experience last Saturday. I am so thrilled with the Cartier Trinity bracelet that I bought from you and will enjoy wearing it every day and remembering my lovely mother. You were both so kind and helpful, Thank you.
I've received my ring - thank you. It's absolutely lovely and exactly what I hoped for! I think I'm going to need it a little smaller but will let you know when I've checked what size I will need.
I originally found your website after googling diamond cluster rings and, thereafter, made my first purchase. Having returned many times since and buying several more times, I think it would be fair to say I am always pleased with the service I receive!
Just to say bracelet has arrived already – its perfect thank you!
This is the third occasion I have purchased jewellery from Rich Diamonds. They offer an excellent range of items at very competitive prices and are helpful, friendly and efficient.
Hi Amanda, earrings arrived safely.
I found dealing with you very easy online and in particular found you helpful, you understood my needs and communicated well.
Thanks for all your help with the ring, from the first call all the way through to the delivery of the ring was first class, you pulled out all the stops for me to have the ring for Christmas, she loved it and the fit was perfect, I really appreciate all your help in this matter.
Have just received my necklace and it is gorgeous!
Thank you for all your help.
The Tiffany Ring has arrived today and it has surpassed my expectations. This compliments your top quality customer service and definitely motivates to return again as a loyal customer. Every detail, request and question was handled with the utmost level of professionalism.
I am eternally grateful to you and your staff for making this difficult decision a smooth easy going experience.
I will be in touch after the honeymoon.
Thank you once again.
You were so easy to deal with which gave me confidence in the company when I questioned you about the security of making the bank transfer. The whole 'remote' shopping experience was seamless, thankyou. The bangle is perfect and I love it!!
Both wedding bands have arrived safely.
We are both very happy with them and the adjustments are fine too.
Sarah may decide to have her one reduced another 1/2 size if possible, but for now she is enjoying wearing them together.
They look absolutely great many thanks for your assistance and I am sure we will visit again soon.
Great news, and thanks for your support throughout! I’ll definitely keep an eye on the tracking and let you know as soon as we’re received it.
As far as feedback, my experience with you and your colleagues has been great. My questions were answered very quickly and I was grateful for the additional support, such as photos of the ring being worn and the additional conversation by phone. These things very much helped me feel comfortable to follow through with the sale. To be quite honest, the “About Us” section of the website and your location in London also made me feel that I was speaking to a trustworthy seller.
Thank you I received the ring today and I heard about you via a Google search.
I would like to say that I have been very impressed with your prompt service and the fact that I was kept informed at all times as to what was happening.
This is just to say thank you, the earrings have arrived and I think they are beautiful. The best thing is that not only are they very pretty, they don't hurt my ears at all!
Thank you so much for all you did to make this transaction so easy. You were a pleasure to deal with in March and even more so in June.
Hopefully I will be able to do some more business with you in the future.
Kind regards and many thanks,
Holly! Thank you so, so much I am totally in love with my new ring, I simply adore it!
I was delighted with the service I received, from my initial magpie moment and subsequent enquiry I could not have dealt with a more friendly, efficient or helpful company offering an outstanding service. I will definitely be using you again and have already passed on your details to several friends.
My sister very kindly passed on your details.
Keywords: pre owned branded jewellery /
Second hand luxury jewellery
Many thanks for all your help, I am so very pleased and hope to be back again in the future.
I appreciate you sending through the insurance valuation paper.
In terms of feedback then I really enjoyed the experience of coming to your showroom. I am new to watch collecting and did not really know what to expect, but felt that you sold me a lovely watch and help guide me to selecting the best watch for me.
I received the Cartier earrings this morning!! I found them in excellent condition and I am very happy with the purchase. I found the service prompt, personal and attentive.
I will not hesitate to recommend your company if any friend of mine wants to buy pre owned Cartier/Bvlgari/Tiffany jewellery.
K Mi Sook16/05/2016
Dear Maria ,
Just to inform you that I have received delivery of my ring and it fits perfectly. I am delighted. I found your website when I was searching on Google for Chopard jewellery. Your website came out top. It was easy to use and I realised that I could get beautiful jewellery at reduced prices without compromising the quality. I love looking at your site and as you know have purchased some pieces from you. After the first purchase any doubts or should I say concerns disappeared, your customer service is very good and I hope to purchase more in the future.
Good morning Marcio,
Just a quick e-mail to confirm the Bvlgari cufflinks have been delivered earlier today, I am absolutely delighted with them, a good addition to my collection. Really appreciate the suede pouch which will come in handy. The whole purchase process went very smoothly and the service I have received from you has been excellent from start to finish.
On a separate tack I have purchased an original Bvlgari black leather cufflink box on e-bay, so I now have the full set.
I'm next due in London in late June, so will return the RichDiamonds presentation box during my visit.
Please feel free to add my comments to your testimonial section.
Have a great Bank Holiday weekend.
We've literally just collected the ring from the post office and are now on our way to the airport for our flight. Phew that was close!
The ring is just stunning! Just what we wanted and you have been amazing and so helpful.
We would totally recommend your company to anyone.
Thank you so much!07/04/2016
It was great to meet you on Saturday and I’m loving my beautiful new bracelet!!
The hardcopy of the valuation arrived this morning – so as usual, I am very impressed with your efficiency!!
As regards feedback regarding our experience shopping with you – I can only say that I have found you to be extremely helpful and knowledgeable – from my initial phone enquiry through to the actual point of purchase on Saturday. The website is very comprehensive and the deposit system really helpful. As you know, we live some distance away – so being able to hold an item on deposit for up to 3 weeks is really useful.
Many thanks for your help in securing the bracelet. Hope to shop with you again in the near future.06/04/2016
Hi Jenny, I've been really busy but the ring arrived yesterday and looks beautiful!!
You have been incredibly helpful and have always answered my questions quickly and knowledgeably.
The range of options on offer was really good and it was great to be able to mix and match the mounts and diamonds.
All in all, highly recommended!!
Thank you for the excellent customer service you have provided me.
The speedy response and the ongoing communication, whilst my ring was with yourselves, was very reassuring and left me feeling confident..
I first came across your website when I was looking for a Cartier Love Bracelet, which I purchased, from a gentleman called Johnathan, who I believe is no longer with Rich Diamonds.
I now regularly visit your website, as I find it has some exquisite and one off pieces, hence the purchase of the ‘Cartier’ style ring. I look forward to hopefully purchasing more jewellery in the not to distance future.
My name has been on the wish list since last year, for the Juste un Clou bracelet yellow gold size 17, so fingers cross one becomes available at the right price.
I just wanted to email and say how pleased I am with the diamond & sapphire trilogy ring and the Boodles diamond/platinum pendant I bought from Rich Diamonds. Your customer service was excellent, which I have to say is a breath of fresh air these days! The postage was fast and the pieces were beautifully presented in your boxes. I will most definately be buying from you again and will be reccommending you to everyone I know.
Hi Jenny ,
Just to let you know I received the ring today. Thank you so much for all your assistance with this, it fits great. We are delighted with it. As you know I have now purchased a rolex watch for my son, a diamond tennis bracelet for myself and now this ring for my husband. I also sent my sister to view a 2 carat diamond pendant, Mrs Anne Craib, which she bought. I have always had great customer service & look forward to dealing with you in the future.
I found your shop while christmas shopping in Bond street a couple of years ago and I always have a look on-line to see what you have in stock ,
I find your prices very fair and look forward to buying some more lovely items from your store in the future.19/01/2016
Thanks again Kerry & David
I would just like to say how happy we were to not only receive such personable and excellent service when purchasing our engagement ring with you, but to our delight, also being the lucky winners of some fabulous diamond earrings in your December prize draw. Wishing you all a very Happy New Year and look forward to seeing you again soon.08/01/2016
"Did you find what you were not looking for comes to mind", wonderful service from Marcio amd Jenny. Thank you, the Happy Hearts necklace has found a very happy home!07/01/2016
Hi Jenny hope you had a wonderful Christmas. The package arrived today safe and sound!
Thank you so much for all your help. You were awesome All the best for the coming New Year Andy29/12/2015
Thank you so much for such prompt service it is much appreciated. I came across yourselves by chance to be honest searching google endlessly for a Cartier ring most being based in Europe so I was delighted when I came across your website. I will certainly let you know as and when it arrives. Once and again thank you so much and have a great Christmas.
Just to let you know received earrings yesterday and absolutely delighted with them she’s going to love them, a big thank you very much for all your help and look forward to buying more beautiful pieces in the future, many thanks and have a wonderful Christmas.
Wendy has avidly followed your website to find a ring she liked.
When we visited your gallery on Saturday we were made very welcome, received excellent service and as you know we found a ring that fulfilled all our requirements.
We are both very pleased with the ring, it was a big purchase but we believe we have been helped by you to make a good purchase. Overall we were very pleased with the service we received from RichDiamonds.
Overall we were very pleased with the service we received from RichDiamonds.
Kind regards and festive greetings,
Jennifer was very helpful both on the telephone and in person. All the items were online with a lot of detailed information, for me to view prior to visiting the store. I dealt with a polite,friendly member of staff and was given great advice regarding the products I was enquiring about. I was allowed the time to choose at leisure and also sound constructive advice which made my choice the correct decision. I was reassured by the certificates also that the goods sold there were of quality. I would definitely purchase other items again without any hesitation.
Thank you so much for sending my ring , i am 100% very happy with it. I would also like to say it was a pleasure to do business with you nothing was too much trouble.
A very big thank you!
Just to let you know that my platinum DeBeers band arrived safely today. I just want to thank you for all your help and excellent service. I always look on your website to see the 'new arrivals' and lovely jewellery, at least every couple of days. Diamonds are a passion of mine, always have been. I can't remember how I first found your website, but I'm glad I did. You have some lovely Chopard necklaces in at the moment, but I shall keep looking for now. I have already recommended you to some of my friends.
Many thanks,Susan P 💎 30/09/2015
Good Morning Amanda
The parcel arrived safely at 10.30 this morning- the pieces are fabulous!
As to feedback, this was the first time I have purchased jewellery via the internet, and it was with a little trepidation that I did so- however, the process from start to finish has been very positive, very clearly explained and as secure as I would hope it to be. Thank you.
Maria, parcel received and all in order. Thank you.
I am sure we will do Business again.
Earrings received. Beautiful.
Thanks for the quick delivery,
Thank you very much; the delivery arrived yesterday as you promised.
With regard to my experience with your company I have been delighted with the speed of response, ease of transaction and willingness to negotiate and be flexible where possible.
My wife found your website via Google whilst looking for second hand Tiffany rings.
I hope this assists. Thanks again for all your help.
Kind regards, Andrew11/09/2015
Just to let you know I have now received my Boodles rings back and I would like to thank you for updated my Valuation Certificate and also posting them back to me so quickly.
Excellent service and I hope to return to your store soon.
Thank you for your help. This service has been excellent, professional, with good communion, and quick responses.
I found your site, after failing to purchase online from Bvlgari, who only ship within the US(or a London store), or from Selfridges, which you can purchase online, but only pick up from Oxford Street.
John J McCann 21/08/2015
I have received my rings and am delighted with them, your workshop are by far the best in their field.
I have bought two platinum and diamond tiffany rings and sold a tiffany ring through Rich diamonds, the teams customer service is second to none and makes buying over the internet such an easy safe and worry free process. I will always buy my special pieces from you and have recommended to all my jewellery loving friends.
I found you on google searching for second hand tiffany jewellery. So pleased I did.
No doubt I will be shopping again soon
Many thanks again Dawn06/08/2015
You've been professional, courteous, kind and efficient. The rings were exactly as depicted on your website and even more stunning in person. I look forward to doing business with you again.
Thank you again.
Finally got a minute to have a proper look at the Platinum gents bracelet and it's perfect just like you described. Now just hope my husband will love it too!
As feedback how I found your website was because I googled Bvlgari. I think it was top or 2nd top search. I found your site a few months ago and then kept it in mind for looking for something special. I would certainly feel confident in buying from you again. Thank you for your wonderful service and hope to buy from you again.
Best wishes Christine McLennan
Items arrived and all good: the ring fits perfectly
Thank your colleagues for all their help specially Marcio for telling me about the matching earrings
Kind regardsSeema 10/07/2015
My ring was delivered today - I love it - its a perfect fit - thank you for making this a smooth and easy process and I look forward to shopping with you again soon.
I can confirm receipt of the item today; it’s stunning and just as I expected. Please could you pass on my thanks to all involved as you’ve been a pleasure to deal with J
I just wanted to say that I have received the bracelet... Beautiful!!
I had been recommended your website by a friend and had been browsing through from time to time. I came into the shop when I was last in London and was impressed with the quality. I am currently holding out for a nice colour & clarity 4ct solitaire (round, cushion) ideally. If/when I'm next in London I may take a look at the big solitaire you have advertised, although I was hoping to spend a little less than that one (and possibly slightly better in colour) .None the less...I've had an excellent experience.Thanks again
Just to confirm the bangle
Arrived safely about half an hour ago ,
it fits perfectly so glad I spoke with you
and you were able to advise me as to the size !
I was impressed with how the sale was conducted
and the service I received .
I simply used Google and keyword searches Cartier love bangle
Thank you for all your advice pennies permitting I may
need a white one to go with it :-)
Kind regards Deborah
I have safely received the parcel and it is beautiful. I will naturally show it to my husband this evening and come back to you should I decide not to keep it but that is VERY unlikely!
I found your service to be second to none. Amanda, your initial response to my email was incredibly quick and Jazz was incredibly helpful when discussing the purchase/sale of my Cartier in your absence the following day. I came across your website when I was looking at the value of second hand Cartier rings (in order to sell mine) and I mistakenly took the opportunity to browse through the Bvlgari section!
Amanda - Have received the Fope necklace this lunch time and am very pleased with it - very elegant.
Thank you for being so prompt and efficient.
I have received my ring and am thrilled with it. Thank you so much for all your help in making this happen.
You are such an asset to your company and making purchasing high end jewellery online such an easy process, you always answer all my questions and make me feel im in safe hands.
Until next time Dawn x17/04/2015
Thank you very much for confirming and I will off course confirm once I receive the ring.
I found Rich Diamonds on line whilst searching for Cartier Love rings. The website was very easy to use, the photographs were very clear and the descriptions detailed. Your prices are very competitive and if there had of been a way to buy online I would have felt confident enough in your site to do this.
Your service has been faultless and without a doubt I will use your company again. Thank you for all your help
I confirm package arrived safely this morning. Again I would like to thank you and Jazz for the wonderful friendly and helpful service you provide.
With regards to the feedback on my dealings with W & J of Bond Street and in particular yourself, I have enjoyed a personable and efficient service which has culminated in a speedy purchase and the knowledge that there is further support should I need it.
For all the right reasons I hope not to see you on Saturday!
Thank you for your help in this purchase.
Just confirming that my parcel arrived safely and that I am really pleased with my purchase. I thank you for your excellent service and your website is almost addictive...sadly it isn't everyday that I would be able to purchase....that would be a dream. I found the website by chance really looking for something special and had Cartier in mind so just typed that in and found your site the rest is history. Will keep looking though..
Thank you once again and will promote your site...
The ring has arrivied and looks amazing, I'm really pleased with everything your service has been great.
I done a general search on google for the tiffany setting ring as i decided a long time ago that was the one I wanted
Your site came up and i browsed your selection of tiffany jewellery till I found the ring I purchased.
I would like to thank you for your assistance in my recent purchase of which I am extremely happy. The service has been excellent & I wouldn't hesitate to purchase from you in the future.
Just a note to thank you so much for all your help and patience when choosing the asscher cut diamond with all the e-mails and pictures to make sure I got the setting I wanted.
I could not recommend Rich Diamonds more highly, this purchase was over the internet and telephone and nothing was too much trouble. The ring was everything I wanted I could not be happier and I now own a wonderful 2.19 carat diamond ring.
Many Thanks once again Jonathan.
I collected my ring today and it's perfect! I would like to thank you for being extremely helpful at all times and
for your prompt response to all my questions.
A very satisfied customer!
My parcel arrived safely this morning, thank you.
Once again, I have been exceptionally pleased with your prompt service and your customer focus.
With very best wishes,
Received ring on Saturday and very pleased it's beautiful, would like to say a big thank you again for your help and service and will be recommending you to everyone and will keep looking on your website as you have many very beautiful pieces of jewellery.
A big thank you again and I'm sure a very happy lady when I propose in Italy in a few weeks.
I received the ring today. Thank you for the very quick turnaround! I've been really impressed with the service I've had from my first enquiry right through to receiving the ring today especially given the time difference between ordering and resizing and all my indecision in between! All my emails were answered quickly and nothing seemed like too much trouble for you. We'll be looking for weddings bands soon and will be coming to you first.
Parcel arrived safely this morning. I Am delighted with contents and thank you very much for the helpful way you have conducted this transaction.
It has been a pleasure throughout and everybody I have dealt with has been knowledgeable and so cheerful.
I have found you a pleasure to deal with. I have bought from you before and will continue to buy all my future jewellery and watches from you.
I especially like your two websites with the amount of photos and clear descriptions. Also the staff always are friendly and helpful with fast responses to my emails.
I can confirm safe receipt of the ring. My Fiancé is absolutely delighted by both rings.
The customer service you have given us has been first class.
Parcel received yesterday.
I was recommended by my father and was pleased with the service both myself and my partner received.
Just to let you know the ring has arrived safely. It looks lovely and I'm sure my wife will love it. Thank you for your assistance and service.
Hi Jonathan, Firstly “Happy New Year” to you and the team..
As you explained on the telephone Jonathan..., everything was extremely professionally explained and the service delivered smoothly and efficiently with excellent communication to back it up. Simply a great experience and a pleasure to do business,.... having been initially daunted by the prospect of sending such a large sum of money this way...I needn't have worried.
My wife has a new “best friend”!!13/01/2015
Thank you very much. I will look forward to receiving the necklace and to hand it to my partner as a gift as she doesn't no about it and I'm sure she'll love it, I am very happy with the service I have received and I will inform you of when it arrives. When I was looking on the internet I looked at a lot of jewellery then I just typed in Gucci necklace and your web site came up with a lot of others but there was a picture of that necklace which I instantly liked so I divulged ha.
The package arrived today. Thank you very much.
It has ben extremely easy to deal with you and your company. I have bought the gift for my wife’s birthday in March as she had been on the lookout for one for about 4 years!
I was wary at first as I knew nothing about you or your company. It’s always a little difficult to spend so much “over the internet” but I needn’t have worried. Everything has gone extremely smoothly and you act in a very professional manner.
Once again thank you for your help.06/01/2015
Thanks, excellent communication Jonathan, I will certainly be in touch once it arrives. My wife is very excited !!
Many thanks for your quick action.
I actually heard about Rich diamonds from a friend here in the work place.
I will definitively keep your site in mind for future purchase. In the meantime I am looking forward to receiving the earrings.
Wishing you a happy Holiday and thinking you again for the great price!
Recently I sold a vintage Bvlgari pendant to your company.
I was very impressed with Amanda's honest explanation of how your company processes the pre-owned jewellery, and the cost this incurs.
Throughout my dealings with your company, all staff have been thoroughly helpful, patient, professional, and really, nothing has been too much trouble.
Amanda is a credit to your company, you are lucky to have her. I wish I had more staff like her. I am a manager, working for the NHS, and find her excellent people skills and person centred care to customers a rare commodity these days!
I would not hesitate to recommend your company to my friends or family.
I wish you all a very happy Christmas and a prosperous New Year.22/12/2014
Excellent service from a very polite, knowledgea
lots of good jewellery to choose from , good service , and great prices a fraction of new costs recommende
Many thanks, service was great and thanks for finding me a Bvlgari box. Hope it gets away in time so they can make a next day delivery.
Look forward to receiving it!
I am delighted to say that the service I received from rich diamonds was of excellence.
Lucy guided me through what I found a daunting exercise as purchasing jewellery online is something that I have never done. She talked me through the simple procedure and assured me that if I wasn't happy with the product I would get a full refund including my deposit.
Much to my delight I was really pleased with the cartier bangle that I purchased and it came in the prestige condition that I was promised. It was posted first class tracking from royal mail and i received within the service level agreement time.
Lucy white was completely professional and she happily answered the numerous queries that I had.
Hello Amanda, sorry I couldnt reply before.
The ring just came and everything was perfect thank you very much.
The overall experience with you was really good, you helped me a lot through the process of the purchase even though I didnt have the payment method completely clear.
thank you very much for everything.
I was very pleased with the service provided by Rich Diamonds. The brooch arrived the next day as communicated beforehand by the company and tracking info was provided. As a new customer buying a significantly expensive item over the internet, I had performed the necessary checks and discovered that Rich Diamonds was an established company with physical shop premises and this provided the necessary level of comfort to purchase. I was delighted with the brooch when it arrived, although the item looked very good on the website pictures, my reaction on opening the box was totally wowed, so much better in person. I will be checking the web site periodically for my next purchase.
I have just purchased an eternity ring from yourselves, I was assisted in this purchase by Jazz. She was extremely helpful and patiently answered loads of questions regarding the item. She also was able to get a colleague to put the ring on to give me an idea of how it would feel on the finger. The ring arrived today exactly as promised, the fit is perfect and I am delighted with it. I will certainly be keeping an eye on your web site. Great service, lovely staff, I would not hesitate to recommend you to others.
Kind regards Eileen Watson 05/12/2014
I have received the bangle - it is lovely and I’m thrilled with it.
Thank you for your support and help in making this transaction so efficient.
I found your company via a web search. I'm actually looking for a quality diamond ring (1ct or above) but was taken with some of the pieces on your site. I was thinking about buying the Fennell Cross you were listing on Friday but saw this had been removed yesterday so am guessing it's sold! I find your site very easy to use and helpful. I was also impressed that you took the trouble to contact Theo Fennell for an answer to my question. Be assured I will use your services again.
Thank you and kind regards
My Tiffany Bangle has just arrived safely, as promised and I am really pleased with it. I know my friend will be very happy with it.
Thank you for all your help with this purchase. The communication I have received from you, has been excellent, keeping me up to date with your policies and how best to go about buying it as quickly as possible. I can't thank you enough. I would be very happy to recommend your shop to anyone looking for a quality piece of jewellery.
I have just received my ring and am delighted with it. It is all I'd hoped for and more :) Thank you so much for all your help and time helping me to buy my special ring I love it so much.
Wanted to say a huge thanks for everything you’ve done over the past few months, like I said above, she absolutely loves it.
I have received the Rings and am I am thrilled. I've tried them on and they seem to fit well.
Thanks again for all your help and assistance, you've made our engagement that extra special for us and I'm really happy with your service.
Just to let you know I received my ring on Saturday and am very happy with it. Thank you for such wonderful service.
Hi Nino, It was great pleasure to work with you. I am really happy I could sell my Chopard watches and jewellery for such a good price, you gave me the best offer in the market and it was very quick and easy. And of course I would like to thank you for making it possible for me to buy those absolutely beautiful earrings, they look fabulous and I will enjoy them for many years to come. Wishing you the best of luck and I will definitely recommend you to all of my friends. With many thanks Judite09/10/2014
Can't thank you enough for all your hard work on Erin's rings - we are so grateful and wish I had a camera when I passed her the "eternity" ring - and who knows how will she react when she sees her engagement ring - it does look awesome !
Very excited about the replacement earring and thanks so much to you and Raj for being so generous to me, which I really appreciate as I know that Erin will be just delighted when this has been completed and hopefully the memory of this horrible experience will rapidly fade.
I have received my Bvlgari bracelet, I just want to say thank you for all your assistance with my purchase and your prompt service , the bracelet is beautiful and your service skills excellent
Thank you very much
Kindest regardsLouise Ward
Just a quick e-mail to say I'm really pleased with the Cartier open bracelet I purchased on Wednesday. When I arrived back in Bristol I got it altered to fit my wrist and feels secure, as it was such a small job the goldsmith didn't charge, so a good result all round. Being open backed it is easy to wear in an office, with a computer mouse etc.
Thanks for the superb customer service I have received from Rich Diamonds and you in particular.
Just wanted to let you know I received the pendant yesterday. It's beautiful and I'm very happy with it. I would like to thank you for your excellent customer service and I would definitely recommend you to my friends.
Just to confirm I have received my Cartier ring and that I love it. It fits perfectly on my right hand and can't wait to wear it!!!
I will have to look on your website every day in the future if I don't want to miss anything!! Anyway keep me in your thoughts and thank you again for a fast delivery.
Absolute pleasure to meet you today and thank you so much for making the whole process really rather fun.
Many thanks again
Thanks for your quick reply and for supplying the tracking number. Excellent service!
Kind Regards Rachel
Hi Amanda, I have received the ring this morning. Thank you very much for the excellent service that you have given us. It's all over to me now to pop the question! Thanks again and look forward to seeing u again in the near future.
Just a quick email to say thanks for the chain with 8 “rubover diamonds”.
My wife really loves it although she is annoyed that I keep spending money with you !!
I`m saving up for the Gold Rolex!!
Just to let you know I deposited the money for the ring this afternoon.
Thank you for your help, also that of your colleagues who made the process of buying jewellery on line stress free.
Regards,Ann Durham 14/07/2014
I can't speak highly enough of the level of service, professionalism and friendliness of the staff at Rich Diamonds. Jonathan has been brilliant. I had reservations about making such a purchase over the internet but would encourage anyone who may be unsure to go ahead. I'm really pleased I did.
Many thanks for all your help Jonathan.
Just a quick note to say the necklace has been recieved and my wife loves it.
I'm very grateful and impressed with the level of service that you have given me over the past couple of weeks. You always answered my emails promptly, usually within 30 mins, offered clear answers to my questions and went above and beyond getting it arranged for next day delivery and gift wrapped for her birthday.
I really feel the service you gave was first class and I won't hesitate to contact you again for other pieces of jewellery.
On another note I find your website very easy to use and informative with great photos and details of the products. With the new arrivals being updated i find myself checking everyday to see if anything catches my eye, a really great website.
James Grover 12/06/2014
Thanks for your assistance with this order. It arrived on Saturday, as promised. A lovely necklace, well presented in the case provided.
I’m sure my wife will be very pleased with it.
Dear Johnathan, thank you for your help in purchasing my eternity ring. At no time did I feel under pressure to buy.
I am delighted with my ring. Keeping an eye on your website to buy a watch for both my husband and I. Regards Dee.04/06/2014
Thank you so much for having the ring repaired and returned to me so quickly. It has arrived safely and I am happy to be wearing it again.
Thank you so much for the wonderful service that I have received from your company I am very appreciative.
My apologies for such a long delay in thanking you for sorting out Jan`s bracelet.
I think you knew she was due in hospital, we then took a holiday and she is back in hospital hopefully for the last time.
She was supremely happy with the bracelet you had arranged, the added length made it a perfect fit and the incredible craftmanship in adding the extra links made it impossible to detect any alteration.
We were most grateful that youhad kept us well informed of progress and the succesful endeavours you made to ensure delivery by our important date.
A huge thank you for a very special undertaking to us which you carried out with great care and dedication at a very fair cost
With kind regards
Richard and Janneke02/05/2014
I have to say I've been amazed by the service I've received. I first considered selling the jewellery six years ago and had some ridiculous offers.
Recently I contacted some local jewellers and again the offers were in the region of £1500 for the earrings and the ring. I then googled 'sell diamond engagement ring' and your website and one other stood out. I emailed both and had a reply from Jonathan very quickly. He gave me a rough idea of the value and suggested I could post them to him. I posted them last Thursday and received the offer yesterday. I have been really impressed with the prompt service I have received and would not hesitate to to recommend you.
Jonathan at Rich Diamonds has been so professional and such a lovely gentleman to deal with in buying two pieces of jewellery from me. I was offered the price I was hoping for and the money was in my account the same day.
Absolutely wonderful service it has been a pleasure to sell my jewellery to someone I felt happy and comfortable with over the telephone and via email, as I live in north wales it was impossible for me to get to London and selling my jewellery this way was dealt with such ease and politeness I can't recommend Jonathan highly enough.
I shall definitely be using Rich Diamonds again in the future for selling and buying jewellery and I shall be recommending you to others also.
Jonathan and all at Rich Diamonds were courteous and professional at all times. We were very happy with the price offered for the piece of personal jewellery we wanted to sell and accepted with no hesitation. The positive experience means we will be coming back in the near future, this time to purchase quality jewellery from Rich Diamonds.
I purchased a Beautiful piece of pre owned Jewelley from Rich Diamonds, one that I could never have afforded to purchase otherwise.
Jonathan is exceptionally helpful and patient, I just can't help but look at all the new arrivals !
My fiancé and I saw an engagement ring on the website and sent a request to Jonathan to receive more information. Jonathan replied the next day and we went to see the ring in the shop on Bond street a couple of days later. The ring looked exactly the same and Jonathan was very helpful in explaining all details. He gave us enough time to think and once we made the decision to purchase it, he made all the necessary arrangements to get it adjusted to my finger size. Jonathan, thank you again for your help.29/03/2014
I just wanted to say Jonathan is an absolute gem and a fantastic asset to Rich Diamonds I have never purchased a ‘posh’ ring before and certainly not from the internet, however, Jonathan was able to dispense with any fears or worries I may have had. Jonathan was able to answer all my questions in a highly professional yet friendly way, he was also incredibly helpful and extremely courteous. I’m very happy with the Emerald and Diamond Ring and I’m sure my wife will be completely thrilled too. Many thanks Stuart 14/03/2014
What a gem! A haven for both purchasers and sellers alike. Everything about this establishment is absolutely professional, but just as important is their endearing, charming manner. An Oasis in the desert of mediocrity!
From experience; do not go to any other Jewellers, this has got to be the only place in the whole of London where you are treated with kindness and consideration, and trust us we speak from experience!
Our sale was completed without the words "Scrap Value" or "the diamonds are worth nothing" being used once- which after going to dozens of places that advertise "top prices paid" this was absolutely unique.
To sell or purchase Luxury Jewellery or Watches this is the only place to visit. Forget Hatton Garden and Burlington Arcade, this has to be your first choice.
Raj, Nino & Jonathan are an absolute pleasure.
PS. We are so impressed we are going back next week just for coffee and to drool over their very best pieces ("precious") !
Anna B & Alex T
Jonathan explained the process clearly and answered all my questions over the phone. On visiting the shop he gave me a fair price and paid me there and then. I would have no hesitation in using him again or recommending him to others.'' - a first time jewellery seller, February 2014
Many thanks for the email and the phone call. I have received the information needed for the transaction. I will send you another email once the payment has been completed. Thank you so much for all the help. You've been very friendly and effective in every way.
Have a lovely day.
My experience with Rich Diamonds has been fantastic. I found Jonathan extremely helpful from the start of my purchase right through to the end. As I do not live in the area and was unable to see the item, Jonathan took his time to go into more detail of the ring for and provide me with extra measurements. I am extremely happy with my purchase and will certainly be recommending Rich Diamonds to family and friends.”
Thanks again for all your help.
Thanks for the excellent service in getting the ring out to me. I managed to intercept it on Saturday morning and spring the surprise later that day.
It went down very well, and I have a very happy fiancé. The ring fits, though it will need to go up half or one size. The colour and sparkle are awesome, overall a superb purchase. We’ll keep an eye open on your website for platinum bands for the wedding!
Being an existing customer of Rich Diamonds, I recently decided to sell two pieces of jewellery via Jonathan and am absolutely delighted with the service that I received. Jonathan was both courteous and prompt in dealing with my enquiries and I am very pleased with the prices achieved for both my items. I have also purchased two beautiful pieces of jewellery from Rich Diamonds in the past year and would have no hesitation in buying from them again in the future. I would highly recommend them to anyone considering a purchase or who wants to move on any unwanted items of jewellery at a competitive price.
I waited a while, to ensure the gift had settled in.
I have to say that your online service, in store service and telephone followups were all first class. Very happy, and felt involved and respected.
At first, my wife felt the chain a little too heavy and too long. I’ve sorted that out through a local jeweller who will remake it into a shorter necklace, bracelet and 2 small earrings in platinum.
I recently purchased a Bvlgari ring from your company for my partner and just want to say how happy I was with the service that your company provided. Staff were knowledgeable and helpful and made the whole buying experience a pleasure. I will definitely be recommending your company to all my friends and family. 15/11/2013
Just to let you know how very much we enjoyed visiting your Bond Steet shop and making a purchase.We were welcomed from the very start by the cheerful smile of your security guard.Nino the manager showed us lovely items of jeweller in a friendly and unhurried manner in spite of the fact that it was a busy Saturday morning.We are delighted with our purchase and hope to visit the showroom again in the future
I would just like to thank your team for being so organised and productive. The whole process was very quick and efficient, the ring arrived the next day as it was supposed to.
Many Thanks again
My experience with Rich Diamonds has been wonderful and Emma has been very professional, courteous , and timely. I am from Texas and found a Cartier ring on Rich Diamonds web site that I have been looking for a long time. Fortunately, it was in my size and the price of the ring was better than I could get in the USA. So, I decided that I would give them a call. Much to my surprise , they were happy to do overseas business and put me in contact with Emma who arranged the entire transaction which went very smoothly. I was also given a discount and shipping. I am delighted with my treatment and look forward to doing business with them in the future. 25/10/2013
Thank you for all your help with the Ring i brought for my Wife, it was a great surprise for her and she loved it dearly. You helped me make a wounderful chioce, I will be using you again very soon.
Many Thanks & Best Wishes,
I just want to say how Unbelievably happy i was with the service that you provided, you was a great help to my Wife &
and I. The whole procress was very quick, the ring arrived to my house the very next morning, I will most Definitely be recommending you to everyone I know.
Many Thanks once again.
I recently purchased an eternity ring from your company, I was ever so grateful with the service i was provided with and how quickly the ring got delierved. I will most definietly be recommending you to all my friends and family, and will be shopping with you again soon. Thank you so much.
I just want to say how happy i was with the service that your company provided, everyone was willing to help me straight away and everyone proved very helpful. I will recommend your company to all my friends and family.
We are very pleased with the bracelet and it looks even better than the picture showed. It arrived safely on saturday morning as promised. We were impressed by the speedy service provided and would recommend you to any of our family and friends. The birthday is coming up soon and we look forward to seeing our friend's reaction to her present from us. We know she will be delighted.
Many thanks again
I just want to say thank you to everyone at richdiamonds, i was so happy with the service you provided and i will definitely be recommending to my friends and family.
I recently bought a platinum and diamond infinitely band for my wife on our 42nd anniversary.
Researching, for best price and quality before making the purchase, I trawled through all the internet sites and on my travels in other countries took a look at many such rings.
However it seemed that overall, prices in other countries were more or less the same as the United Kingdom but certification and quality criteria seemed a little less controlled.
Eventually I focused on three or four Internet sites featuring specialist diamond merchants in London and decided to make a visit.
I started in Hatton Garden and quickly realised that whilst some of the shops selling such a ring were very well run and genuine the prices were, frankly, off the scale.
In some examples the stones were visibly of low and variable colour grade and moreover conspicuously unmatched, mounted badly with some misalignment and claimed clarity was farcical.
All in all, most of the rings I saw were carrying 1.25 to 2 carats of diamonds mounted in gold and platinum, yet all were £3000+ even after some fairly firm bargaining.
I decided to go back to Bond Street, visited one or two diamond merchants but eventually settled at Rich Diamonds.
I saw several rings that were a different order of quality in terms of the stones and mounts I saw elsewhere; they were all extremely high quality and were underwritten and guaranteed.
The sales associate was knowledgeable, helpful and yet the prices in all cases were at least 40% less in Rich Diamonds of Bond St compared to those I was offered in several establishments in Hatton Garden.
Despite the better pricing at Rich Diamonds, on querying whether it was possible to get a reduction in the asking, after some consideration I was i given a 10% discount
I would have been quite happy to have paid the asking price which as I said is about half that of Hatton Garden.
My wife and I were extremely happy and received a full written appraisal of the ring and the diamonds as part of our purchase receipt which was then followed up with a full evaluation in writing which was separately by post some days later.
Over the years I have been fortunate to work in some of the diamond regions of the world and have learned quite a bit about diamond quality and it is clear that all the merchandise offered by Rich Diamonds was top-class in every way.
I would unreservedly recommend Rich Diamonds to any of my friends and family who wish to invest in any jewellery or watch purchase and in I will not look anywhere else in future.
We have been very happy with the service received from RichDiamonds and are very pleased with the ring.07/10/2013
In the last month, I have purchased a diamond solitaire to replace my grandmother's engagement ring, which went missing and subsequently the ruby and diamond dress ring. I am delighted with both rings and throughly enjoy wearing them. The staff were extremely helpful and knowledgeable. Both rings had to be re sized, but this caused no problem at all and again the staff were very professional.
I would have no hesitation in recommending Rich Diamonds to anyone and would certainly return again.
In February 2013 my wife found a Cartier ring on the Rich Diamonds web site. This was the exact one that was stolen many years ago. So, we called and the ring was set aside for us to see when we were in London. We had such excellent service with the purchase of this ring that I have recently purchased another piece of jewellery from Rich Diamonds. The staff are wonderful, courteous and very efficient. And, we can state that the merchandise is 100% as listed.31/07/2013
Thank you very much for the Ring which we received this morning. The Ring is as described and we are very happy with it and the excellent service given.
Again thank you very much.
The bracelet was a fantastic surprise for my Wife's birthday and she adores it, as you stated it really was in mint condition.
Thank you very much for all your efforts in getting it to me on time, I will use you again in the future.
Kind regards, Will Murphy 27/07/2013
I just wanted to say thank you for sending the Tiffany ring so quickly yesterday. It fits perfectly! Have a great day. 12/07/2013
Extremely informative and comprehensive website giving you all you need to know about buying that special gift for your loved one. I'll certainly be saving up and surprising my wife with one of your beautiful pieces! 18/06/2013
The ring arrived on time and was perfect, we are both really happy. Thanks for the service and advice you provided. 24/05/2013
Thank you Michael,
I would just like to say, many thanks for making the process of selling my necklace so easy and making payment so quickly.
I will definitely be recommending you to family and friends. 14/05/2013
Dear michael, I Had an amazing experience. Brilliant sales and after sales team who ensured I was extremely happy with my purchase and were accommodating to my needs. I will definitely be returning for more spectacular pieces and would recommend to anyone who is looking for a wonderful piece at a wonderful price accompanied by a wonderful experience. Thank you very much 27/04/2013
Thanks 'guys' The ring arrived today and was exactly as pictured and stated, in fact even more beautiful in person! Rich Diamond 25/04/2013
I just wanted to thank you for all your help on selling my ring. The standard was first class and the process was made easier by your expertise and friendly approach.
From start to end you did everything you said you would and the money was cleared into my account as promised. Again Many Thanks and have a good weekend. 24/04/2013
Nino, Thank you for your help. I 19/04/2013
Thank you so much!! The ring is absolutely beautiful!!! Great purchasing process! 17/04/2013
Thank you for your quick service! I called up to enquire about a pair of earrings, paid for them that afternoon and received them the next morning! Would highly recommend. Thanks again. 15/04/2013
Michael, thank you for the super service I received in the store after finding that beautiful Chopard necklace on your site. my husband had to spoil me for our anniversary, but what great value I found at 'RichDiamonds' , I got way more than I expected. Thanks again! 11/04/2013
Hi Michael, just wanted to say a big thank you for the extremely quick service your company offered after my initial query on your website. Within 48 hrs you had responded to my query, my jewellery was posted & you had made me an offer (which I accepted) ! Very easy & straight forward & you also transferred the funds within 2 hours of your offer. Thank you again for the smooth process, I would happily recommend your service.' 25/03/2013
Hello Michael !
Thank you for your mail. Earrings arrived already and look very nice - as they are for a anniversary in May, I will see then, if my wife likes the design. But I will keep the ring in mind.
Best regards 25/02/2013
Thank you for arranging the transfer. I'd like to thank you for the promt service I have recieved from you and your flexibility regarding the price of my item to try and closely match to what i wanted to recieve. Out of all the enquiries i made regarding my diamond ring, your company was the quickest reposnding and most efficient with completing the transaction.
Many Thanks 25/02/2013
After submitting information onto the website of richdiamonds.com, I received a phone call the next day to confirm some of the information. I felt very comfortable speaking to Michael who went through the process of assessing my diamond ring, what they would look for and what I needed to do. At no time did I feel pressured into sending my ring off, instead I was advised to take the time to think about it. After taking the decision to send my ring to richdiamonds, I was given a very fair assessment followed by a very fair offer which I accepted. The money offered was transferred into my bank on the same day as the offer and within 48 hours of me posting the ring off. I would highly recommend using richdiamonds to anyone wanting to sell a diamond ring - I was made to feel very safe with all decisions being left entirely up to me. Would happily use again if selling more jewellery. Thank you.
Kind regards 21/02/2013
Beautiful Tiffany ring received this morning, absolutely delighted with it.
What fantastic service, Nino was helpful & informative over the telephone & the ring was in
the post & on my finger in less than 24 hours from initial enquiry! I will definitely be back!
thank you 20/02/2013
Thank you Michael for your excellent and professional service at the weekend. I love my ring and appreciated your help. Having done a bit of research and realising that we were paying a 50% premium for poor qulaity products on the high street, we found Rich Diamonds. You did not try and push the most expensive rings, and listened to what I was looking for. You also made us feel very comfortable. Your rings are as described, and you have some stunning pre-owned rings, as well as new. The quality shines through in all. Now we have found someone we can trust in the minefield of jewellers out there, we will be back. I now have a beautiful ring, to celebrate our 30th wedding anniversery. I love it. 13/02/2013
I would like to acknowledge my thanks to Michael who offered me a prompt and efficent service.
A standard of service that is not often found today. 06/02/2013
Hi Michael, Sorry it has taken a few days to get in touch.
I just wanted to say thank you for all your help and advice concerning the sale of my Jewellery. You made the process so much
easier for me and I was grateful for the honest valuation. It was a pleasure to deal with you and your colleague. Thanks again. 13/01/2013
Yes the ring arrived yesterday and Yulia is very happy with it, I don't think anymore adjustments are required. Thanks for your efforts and excellent customer service.
Best Regards 08/01/2013
my dealings with watches and jewellery of bond street have been fantastic. The service was quick, easy and the customer service I received was second to none. Pleasure to deal with, thank you!
Thanks again... 06/01/2013
Michael was very helpful in purchasing a ring from me. I was very impressed with the efficient service that I experienced from Rich Diamonds. Would highly recommend to anyone looking to sell an item of jewellery. 22/12/2012
The bangle looks wonderful. Thanks for you fine service. I'll be back next year, subject to the spending committee's approval! All the best to you for the festive season.
The web site for Rich Diamonds is very good. I was very pleased with the selection of jewellery available online, coming in to the store I was even more surprised when a piece of jewellery I had was taken in part exchange for a piece I had found on the web site. The price I was offered was very competitive. Thank You again. 20/12/2012
Many thanks for efficient service you provided during the purchase of my Cartier love bracelet. Many people like me are probably very dubious about purchasing jewellery over the internet/phone and paying for it without even seeing its authenticity. So I would just like to say that from phoning you at lunch time on Monday and then receiving the goods by lunch time on Tuesday the service was excellent! The merchandise was described as in ' mint condition ' but looked unworn when it arrived. Your service was everything you said it would be and for that I commend you and recommend you to anyone thinking of using your web site.
Kind regards 19/12/2012
I purchased an engagement ring from Rich Diamonds. I found that the people that helped me, went above and beyond their call of duty, they were exceptionally helpful, and made the whole process a lot easier for me. They made me feel comfortable, and assisted me in every way that they could. From walking into the shop to presenting the ring to my now fiance (that included around 5 visits!) I could not have asked for more 07/12/2012
I would like to thank Rich Diamonds for their excellent customer service. Having bought an engagement ring a month ago they provided me with all the necessary information to help me make my decision in an efficient and friendly manner. I would recommend to anyone looking for a special piece of jewellery. 06/12/2012
Thanks to Jonathan and Michael for all their help in helping me to source a Cartier love bangle for my daughters 21st birthday. She was really pleased with it. Your help explaining the different sizes was a huge help, as I was unsure where to start. 05/12/2012
`I want to thank you again for your help. The pendant arrived at 9
A.M.(EST) morning and I was amazed it came so soon. Thanks again it is a beautiful piece and your pricing was very reasonable. I look forward to doing business in the future. 05/12/2012
I was very impressed with the selection of jewellery on the website. I have been searching for a vintage style dress ring for a while and found the perfect one. After calling the shop and speaking to Michael, he told me all about the ring and was very helpful. I decided to put a deposit on the ring and went to the store the next day to collect it. Thank you for all your help in finding me my perfect ring. 04/12/2012
Thank you Jonathan for all your help and time spent in helping me choose a Love Bangle as a wedding present for my husband. He absolutely loved the bangle I chose. And will have a permanent reminder of the great day we had getting married. 31/12/2012
Very pleased with the honest helpful advice, both over e mail and the phone. Would highly recommend you to others. 27/11/2012
Michael and Jonathan
Very many thanks yet again for the great service and super after sales support.
It was a real pleasure buying from Rich Diamonds
All the staff were 1st class,
The Chopard ring was Amazing,my wife loved it
A big thank you to Rich Diamonds, will remember you for the next time. 24/11/2012
I would like to thank you for the great service I have received using Rich Diamonds,
I will let you know when the ring arrives. Thanks again for your help.
Just to confirm earrings arrived at approximately 11:00 and would just like to say many thanks for the pleasant
and efficient manner in which you dealt with the purchase of my earrings
and would certainly recommend Rich Diamonds to other people. 21/11/2012
Received thurs, v. happy with it.
Will look on your site again when looking for an item.
Thanks for all your help, regards 29/10/2012
From finding a Chopard ring I loved on the web site, to coming into the shop to make the purchase. The staff were very helpful and knowledgeable and really made me feel at ease in making a decision.
The ring was re sized very quickly and was sent to me next day. Thank you Rich Diamonds. 25/09/2012
Dear Michael, you have been very helpful with the bespoke enquiry I had. Taking the time to talk me through the options of choosing a stone and having the ring designed and then making a beautiful engagement ring for my partner. Your patients with me, made the end result perfect. I would certainly recommend to anyone looking for a wonderful piece of bespoke jewellery. 20/09/2012
All done, money is there.
Thank you for being honest and making the whole process so straight forward.